Why customers prioritize investment in Egress

The email security challenges they needed to solve

The organization was mainly concerned with outbound email security as they were seeing instances of misdirected emails, and their current solution was not working to stop this issue.

As for their inbound email security, their current SEG was letting sophisticated phish bypass their security.

Why they chose Egress

• 

  The organization loved the Egress Defend banners and real-time teachable moments

• 

  The organization was impressed with Egress Prevent’s ability to stop misdirected emails, especially with the customization of content analysis, shields, and prompts

• 

  The company chose to keep their SEG and layer Egress Defend on top for additional security

The email security challenges they needed to solve

The organization was concerned with phishing emails slipping through M365, specifically impersonation, social engineering, and credential harvesting attacks. The organization’s previous ICES solution was buggy and clunky and was not working for the organization.

Why they chose Egress

• 

  Egress’ full platform is more sophisticated and can protect against more advanced attacks

• 

  Egress’ presence in the healthcare industry provided a good recommendation for our solutions

The email security challenges they needed to solve

The organization, which manages numerous publications and trade journals, was experiencing a high volume of false positives from their Secure Email Gateway (SEG), particularly for email misdirection and sender impersonation alerts. The complexity of their publishing operations, involving multiple similar domains and external contributors, exacerbated this issue.

Additionally, the company had seen a worrying uptick in sophisticated phishing attacks successfully bypassing their SEG defenses, putting sensitive data at risk. The organization aimed to enhance their security defenses, improve the email experience for users, and reduce the mounting administrative burden on their security team.

Why they chose Egress

• 

  The organization fully replaced their SEG with Defend, leveraging the product’s behavioral AI to detect and neutralize the most sophisticated threats that bypass Microsoft’s native security

• 

  Defend’s automated remediation function is a standout time-saving feature, removing malicious emails from all employee inboxes without requiring additional input from their small security team

• 

  Defend's Graymail Detection feature was a key selling point, as it reduced the burden of spam management on both end users and the security team, enabling them to redirect resources to strategic security initiatives

• 

  The customer was particularly impressed by Prevent's intelligent data loss prevention capabilities, citing its ability to provide timely, relevant alerts that effectively stopped potential data breaches without creating alert fatigue

The email security challenges they needed to solve

This organization’s reputation is incredibly important to them, which made the company incredibly concerned with the amount of business email compromise attacks and impersonation attacks that they were seeing. Additionally, the organization wanted a product that could layer on top of their current tech stack of Microsoft 365.

Why they chose Egress

• 

  During a POC, Egress Defend saw their click rate reduced from 23% to 2% - an 85% reduction!

• 

  Egress Defend provided a decrease in the time to respond, proving faster than their previous solution

The email security challenges they needed to solve

The organization was experiencing a significant security challenge, with hundreds of phishing emails bypassing Microsoft 365's defenses monthly. These emails primarily targeted credential harvesting and account takeover attempts. In response, the organization sought a robust solution capable of mitigating business risk while simultaneously ensuring minimal latency and facilitating swift detection and remediation of security incidents.

Additionally, the company identified potential vulnerabilities in their outbound email processes, specifically concerning misdirected communications and data exfiltration. However, they lacked the necessary tools and metrics to accurately assess the scope and impact of these issues, hindering their ability to implement effective countermeasures.

Why they continue to choose Egress

• 

  The partner cultivated a strong relationship with the CISO, further strengthened by the CISO's attendance at one of our corporate hospitality events, which significantly bolstered confidence in both the Egress team and our product suite

• 

  Egress Defend demonstrated superior versatility by effectively addressing the widest range of use cases, even when directly compared against competing solutions

• 

  Egress Prevent emerged as a critical factor in the decision-making process, as its ability to effectively mitigate outbound email security risks provided a distinct competitive advantage

The email security challenges they needed to solve

Business email compromise attacks were slipping through their previous solution, and as real estate is a prime target for BEC attacks, the organization was worried that users were vulnerable, and it was only a matter of time until a breach.

Why they bought Egress

• 

  Egress Defend banners provided real-time teachable moments to aide staff in being able to detect BEC attacks

• 

  Egress’ integration with KnowBe4 which provides the ability to contextualize training

• 

  Egress’ graymail detection aided the organization as previously their users were reporting these email as phish

The email security challenges they needed to solve

As an existing KnowBe4 Security Awareness Training (SAT) customer, the organization was approaching their renewal period. During discussions, they shared a significant challenge: their IT team was struggling to keep up with the manual review of reported phishing emails.

Recognizing this pain point, the seller presented the KnowBe4 Defend + PhishER bundle, demonstrating how its comprehensive protection would streamline their security operations. The solution so perfectly addressed their needs that the organization made their decision the same day, resulting in an immediate deal closure.

Why they bought Egress

• 

  Defend's advanced detection capabilities, paired with PhishER's incident response automation, created a comprehensive defense system that effectively countered all types of email threats the organization was experiencing

• 

  The AI-driven automation of Defend and PhishER significantly reduced the IT team's workload by minimizing manual configuration and maintenance requirements

• 

  The integrated solution streamlined security operations, allowing the organization to manage email threats more efficiently while maintaining robust protection with fewer resources

The email security challenges they needed to solve

The organization had concerns with business email compromise, file sharing, click rates, and CEO impersonation attacks. The organization experienced an impersonation attempt which caused the C-suite great concern, especially as the IT team was not able to properly triage.

Why they bought Egress

• 

  Egress Defend’s detection efficacy as well as effectiveness of the banners and quarantine for high confidence

• 

  Egress Defend’s ease of use and easy deployment – they were thrilled Egress Defend was able to be up and running in 30 minutes in silent mode

The email security challenges they needed to solve

The organization was facing an escalating challenge with highly sophisticated phishing attacks that were circumventing their existing Microsoft 365 security infrastructure. These advanced threats resulted in multiple account compromises, which then went on to send embedded links to other accounts.

Why they bought Egress

• 

  The company opted for Egress Defend over competitors after a successful POC, recognizing the need for an API solution to combat the sophisticated phishing attacks they were facing

• 

  Egress successfully reverse-engineered the targeted attacks, enabling the customization of detection methods specifically for the organization's needs

• 

  During the POC, Egress employed scanback technology to identify phishing attempts that had bypassed Microsoft 365 security measures

The email security challenges they needed to solve

The organization’s main concern was the number of advanced threats that were bypassing their current SEG. The IT team would spend hours reviewing the hundreds of quarantined emails per week which was a waste of valuable time. They were not happy with their current solution and were invested in solving this issue.

Additionally, the organization was concerned with the accidental loss of data via email. A managing partner flagged the risk of misdirected emails and was interested in a solution for this issue as well.

Why they bought Egress

• 

  Egress POC proved Egress Defend’s ability to detect sophisticated emails

• 

  Through the POC, the organization was able to relax their SEG rules, which saved their IT team valuable time and mitigated the risk of lawyers not receiving important emails

• 

  Egress Defend banners drastically reduced the organizations click through rate

• 

  “The product sells itself” and the “team have been great to work with”

The email security challenges they needed to solve

The organization struggled to detect credential harvesting attacks coming through compromised supply chain channels, which easily bypassed their standard security systems. These sophisticated phishing attempts posed a serious threat to their brand reputation.

The organization was concerned with outbound data loss prevention to guard against human error, recognizing that security breaches could damage trusted customer relationships and partner confidence, potentially causing long-term business impacts that would be difficult to recover from.

Why they bought Egress

• 

  KnowBe4 Defend actively identifies and blocks credential harvesting attempts which protects the organization from sophisticated threats

• 

  KnowBe4 Prevent monitors the organizations outbound communications to prevent data loss before it happens

• 

  By adding KnowBe4 Security Awareness Training, the organization leveraged more of KnowBe4’s HRM+ platform to reduce human risk and improve their operational efficiency

The email security challenges they needed to solve

The organization's employees were forgetting to encrypt their emails and were sending emails unencrypted with no capability of revocation.

Additionally, the organization was experiencing a problem with leavers exfiltrating data and moving to competitors.

The organization was manually recording outbound threats on excel every month and had difficulty quantifying the issue. Also, with the organizations previous SEG, there was no education which led to employees regularly trying to find a way to bypass security. The organization highlighted the need for end user training when phishing simulations were running and there was a very high click rate.

Why they bought Egress

• 

  The organization saw the value in the machine learning and intelligence behind the Egress Prevent prompts

• 

  The competitor SEG was ineffective at preventing targeting phishing attacks

• 

  The organization enjoys having tools that prevent data breaches and support end users from making mistakes

The email security challenges they needed to solve

The organization was concerned with the number of phishing attacks that were bypassing M365 and their previous SEG, especially because of the large amount of ransomware attacks targeting the housing sector.

To find, investigate and remediate a phishing attack would take close to 30 minutes, the organization wanted this time reduced.

Additionally, the organization was separately looking to improve their DLP and reduce accidental and malicious data loss over email.

Why they bought Egress

• 

  Egress Defend in-the-moment banners significantly reduced the amount of time the security team spent investigating phishing attacks and the organization liked there was not an additional quarantine to manage

• 

  Egress Prevent was championed as being able to prevent outbound data breaches

• 

  With Egress being able to solve both the inbound and outbound email risks, the organization felt Egress was more advanced and had the technology for stronger detection

The email security challenges they needed to solve

The organization was encountering challenges with their existing encryption software and sought a replacement solution, as their current contract was approaching expiration in the coming months. Leveraging an established, favorable relationship with the organization, our partner was able to position Egress as a viable alternative to the incumbent solution. This strategic positioning enabled us to effectively compete against two other vendors throughout the sales process, ultimately enhancing our prospects for securing the contract.

Why they bought Egress

• 

  The organization appreciated Egress' enhanced reporting capabilities and advanced phishing detection, which outperformed competitors in identifying and preventing sophisticated threats

• 

  Egress Prevent and Egress Protect effectively addressed the company's outbound email security requirements, including encryption and data exfiltration prevention

• 

  The exceptional partnership and the partner's valuable expertise significantly influenced the organization's decision to select Egress as their security solution provider

The email security challenges they needed to solve

Employees were being heavily targeted by attackers, the organization was especially concerned about CEO and VIP impersonation attacks, QR code phishing attacks and supply chain compromise attacks.

The organization had recently been victim to a credential harvesting attack where the attacker was able to gain sensitive information, at this point it became a board issue to solve and they had to act.

Why they bought Egress

• 

  The organization was especially concerned with efficacy and through a POC, Egress Defend demonstrated the ability to detect attacks that were slipping through M365

• 

  The organization liked the flexibility and option to sanitize and banner phish or to quarantine high risk phish

The email security challenges they needed to solve

The organization was facing challenges with NHS mail and were looking for an easier way to communicate with NHS.

Additionally, the organization's old tech stack had little outbound protection and they were experiencing accidental sends through the organization.

Finally, employees of the organization were continually clicking on phishing emails, which led the organization to look for a solution that improves their employee training.

Why they bought Egress

• 

  Egress’ ease of use was incredibly important, and after a demo with the organization's co-founder, the company was convinced of Egress’ usability

• 

  Egress Prevent’s outbound capabilities stopped accidental email sends

• 

  Egress Defend banners help to train staff with real-time teachable moments

The email security challenges they needed to solve

The organization had three issues that they were looking to solve. First, advanced phishing attacks, specifically business email compromise attacks were getting through their previous SEG.

As an insurance firm, misdirected emails and attachments are a big issue and the organization was concerned with their information security.

Lastly, their previous tools had no existing solution for data exfiltration and they were looking for a product to handle this issue.

Why they bought Egress

• 

  Egress Defend was able to detect a high number of attacks that had been getting through their previous SEG

• 

  Egress Prevent proved useful in being able to stop misdirected email and data exfiltration

• 

  Egress Protect provided a seamless means of encrypting content, which the organization preferred for ease of use over their previous tool

The email security challenges they needed to solve

The organization was in the process of transitioning from their old SEG to Microsoft 365 and was looking for a product that could layer on top of M365 to stop phishing attacks. With their previous SEG the company was seeing issues with hosting payloads through legitimate sites, HTML smuggling, payloadless attacks, and obfuscation techniques.

Why they bought Egress

• 

  Egress layers on top of Microsoft 365 for an added layer of protection

• 

  Egress Defend banners which provide employees with real-time teachable moments

• 

  Egress Defend’s graymail folder which separates graymail from the users mailbox to declutter employee inboxes

• 

  The organization appreciated Egress Defend’s detection capabilities which look at both the positives and negatives of an email to determine phish

The email security challenges they needed to solve

The organization had experienced issues with misdirected emails and data exfiltration which they wanted to be able to combat with a solution that did not disrupt employees' workflows. The organization sends lots of quotes and they were worried that without a proper solution, these would go to the wrong customers.

Why they bought Egress

• 

  Egress Prevent works in the background and only prompts when users are about to make a mistake

• 

  Egress admin board shows who the riskiest users are within the organization

• 

  Egress Prevent’s admin option to be able to flag if employees are exfiltrating any company or client information, whether accidentally or maliciously

The email security challenges they needed to solve

The organization had M365 as their sole email security, however they were still seeing attacks slip through, including a supply chain compromise attach which was nearly successful, but stopped at the last minute before a large transfer could be sent to the attacker.

The organization felt that their user education was not where it needed to be and wanted something that could catch the attacks but also educate users on potential threats.

Why they continue to choose Egress

• 

  Egress Defend works well with M365 and acts as an extra layer of protection and can catch the more sophisticated phish

• 

  The Egress admin dashboard is easy to use and the organization felt it displayed the information in a clear way

• 

  The organization has built a strong relationship with the Egress team and they are “really happy with Egress, makes my job easy!”